Frequently Asked Questions

How do I know if I have the right size? 

To find your size, measure the circumference of your head just above your ears. Refer to our size chart on the product page for detailed sizing information.

What materials are your hats made from? 

Our hats are crafted from high-quality materials like cotton, wool, and polyester blends to ensure durability and comfort. Each product page includes specific material details.

How do I care for my hat? 

We recommend spot cleaning your hat to maintain its shape and color. Refer to the care instructions on the product label for more specific guidance.

What is your return policy?

We accept returns within 30 days of purchase for unworn and unwashed hats. Please visit our Returns page for more information on the process.

Do you offer International Shipping? 

Currently, we only ship within the United States. However, we plan to expand our shipping options in the future!

How long will it take to receive my order? 

Orders typically ship within 3-5 business days. Delivery times may vary based on your location, but most orders arrive within 7-10 business days.

Can I track my order? 

Yes! Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

How can I contact customer service? 

You can reach our customer service team via email at contact@hotelcapo.com or through our Contact Us page. We strive to respond within 24 hours.